Delivery & Shipping
Delivery & Shipping
All standard shipping and freight costs associated with your purchase are handled and determined by ABF. Discounted shipping rates may apply for any order of 9 or more luggage units. In such cases, to guarantee the best shipping rate and provider available, order directly with a SICO representative offline at 1-888-387-4647. Any requested special shipping arrangements would need to be determined at the discretion of SICO®. SICO® may change freight carriers based on certain scenarios to better serve our customers. If another freight carrier is utilized, your initial shipping fee calculated by ABF on your invoice will still be honored. All orders are processed within 1 to 2 business days with an expected shipment date of no more than 30 days from the day the order was placed. Optional Customer Pickup Service Customers may also elect to waive shipping fees by way of Customer Pickup Service when placing their order.If you choose this option, a SICO® representative will be calling you to schedule a time for customer pickup when your order is ready, in which you will be held responsible for providing your own delivery for purchased items(s). All SICO® portable dance floors sold from this website are manufactured and shipped from our Conway, Arkansas manufacturing plant. Your item(s) will be located at the following address: Customer Pickup Shipping Address Location SICO® America Conway Division YOUR RESPONSIBILITY WHEN RECEIVING FREIGHT Carefully examine each carton for damage – if damage is visible, note this fact on the delivery receipt and have the driver clearly note it on your copy. If the carton has the appearance that the contents may possibly be damaged, insist that it be opened right at that time. Both you and the driver should make joint inspection of the contents. Any concealed damage discovered should likewise be noted on the delivery receipt and your copy. Be sure to retain your copy. Note any damage on delivery receipt – if the carton is even slightly damaged, note that fact on the delivery receipt. The driver should not be given a clear delivery receipt (one signed without exception) if there is the slightest crush, crease, scuff, or puncture on any carton. It is vital that you note the condition of any bruised or damaged cartons – such as "slight crush, top right corner" – on both copies of the delivery receipt. Be as specific as possible. Immediately after delivery, open all cartons and inspect for concealed damage – Even though the driver has left, all cartons should immediately be opened and the contents inspected for possible concealed damage. Retain damaged items – Not only must the damaged items be held at the point where received, but the containers and all inner packing materials must be held until an inspection is made by the carrier inspector. Call carriers to report damages and request inspection – The call should be placed immediately upon discovery of the damage. Under no circumstances should it be put off longer than 15 days after delivery. Failure to report concealed damage within this 15-day period will almost certainly result in the carrier denying your claim. After inspector fills out inspection report, carefully read it before signing – If you do not agree with any facts or conclusions made by the inspector on the report do not sign it. Unless repairs will be completely satisfactory, be sure the inspector requests replacement on the inspection report. Do not return damaged item to shipper – The return of such items should not be made without written authorization of SICO®. The customer is responsible to file a freight claim. Your claim for loss or damage must be filed within 9 months from date of delivery. SICO® will assist in filing loss or damage claims upon receipt of proper documents, but cannot be responsible for the actual collection of claims or replacement of the order. SICO® assumes no liability for damages on account of delay in delivery resulting from any cause whatsoever beyond its reasonable control. |